Our focus is to provide you, our guest, the utmost personalized care in a timely fashion. With respect to both your schedule and ours, we do enforce the following cancellation and payment policy.

In order to secure your reservation we require credit card information at the time of booking. You will not be billed until the day of your services and can pay with alternative payment methods.

As a courtesy to all guests, cancellations must be made 24 hours in advance of your scheduled appointment time. Should a conflict arises and you are no longer able to keep your scheduled time, we kindly request a 24 business hour notice to reschedule your appointment. All appointments will be confirmed 2 days in advance with a phone call, email or text message.

Please note that any reservation missed without ANY prior notice or more than 2 cancellations outside of the 24 hour notice is subject to a cancellation fee based on the type of appointment booked. Any appointments that are greater than a 1 hour time slot is subject to 100% of the service price.

Members that miss a reservation without ANY prior notice will forfeit that months sessions.

If you are running late, a phone call is always appreciated. We will reschedule your appointment, if possible. If we are not able to reschedule your appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as originally scheduled, so our next guest may begin their services promptly.